The guitar practice is moving along nicely. I made a big jump last night, for no apparent reason. Suddenly I could transition between chords fairly well, when just the night before it was quite the chore.
On a completely different note, I took an ITIL certification class and test at work. I passed the test, which means that I'm officially ITIL v3 certified.
I can tell by the thunderous silence how much this means to everyone.
Showing posts with label work. Show all posts
Showing posts with label work. Show all posts
Wednesday, May 07, 2008
Tuesday, October 09, 2007
Goals
My work requires me to set annual goals. Frequently I go through the motions, doing this because I have to. This year I'm pretty excited about a couple of my goals - what the corporate world calls "stretch goals," goals that take one out of one's comfort zone.
One of my job functions is to provide technical assistance for companies that do business with my company. I provide that support in English, and I trained the team that provides support in various other languages. Currently there is insufficient monitoring of the language support team. Therefore, one of my goals is to learn Spanish to the extent that I can monitor their support calls and emails in that language and, if necessary, provide backup support.
We have a very valuable member of our team who does web development, mainly using PHP. He is currently the only person on the team with his skill set. We've learned in the past that having only one person who can do something is a bad business model. Since I have a programming background (deeeeep background...) the powers that be have decided that I'm going to be his backup, so I'm also learning PHP and web development.
It's exciting and all, but learning two new languages simultaneously is a bitch.
One of my job functions is to provide technical assistance for companies that do business with my company. I provide that support in English, and I trained the team that provides support in various other languages. Currently there is insufficient monitoring of the language support team. Therefore, one of my goals is to learn Spanish to the extent that I can monitor their support calls and emails in that language and, if necessary, provide backup support.
We have a very valuable member of our team who does web development, mainly using PHP. He is currently the only person on the team with his skill set. We've learned in the past that having only one person who can do something is a bad business model. Since I have a programming background (deeeeep background...) the powers that be have decided that I'm going to be his backup, so I'm also learning PHP and web development.
It's exciting and all, but learning two new languages simultaneously is a bitch.